Terms & Conditions
EliteBooking as agent. Please note that EliteBooking acts as a discount booking agent. EliteBooking does not itself provide the hotel accommodation. Your contract for the provision of the accommodation is with your host hotel.
Reservations are not confirmed until you receive a EliteBooking Reservation confirmation by Email, telephone or fax. EliteBooking accepts no liability for people who arrive at our hotel accommodation before receipt of this reservation number.
Information and photographs, much of the accommodation information provided on our web site and by our reservation centre is supplied by each hotel. Whilst every care has been taken to ensure that all information provided online and by telephone is accurate, EliteBooking cannot be held liable for any errors or omissions it may inadvertently contain. It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photographs displayed. EliteBooking is not responsible for any inaccuracies in the photographs.
We offer a full range of packages and pricing, as detailed below. Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number. Indicative alternative currency rates used to estimate cost and balance of cost are based on current exchange rates and are subject to fluctuation.
CONFIRMATION & PAYMENT
To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
The display of hotel rooms for sale on our Site is an invitation to treat only.
By clicking the ‘Accept’ button you agree to these Terms. By completing and submitting the booking form you are making an offer to book temporary accommodation room nights, which if accepted by accommodation providers, will result in a binding contract made between you and the accommodation provider.
Neither completing the booking process or otherwise placing a booking constitutes acceptance of your offer on our behalf. We will send you an email confirmation following your booking on behalf of the accommodation provider confirming acceptance of your offer and forming the legally binding contract subject to any applicable terms and conditions of these Terms.
Once you received the confirmation email address regarding your room reservation, note that there will be a payment needs to be taken which will be either 20% of the total price or one night from your reservation, and this payment will be taken within 48 hours from the day you receive your confirmation email address. This payment as a deposite for the reservation and it will not be refundable.
You acknowledge that EliteBooking pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre- negotiated room rate for rooms reserved on your behalf by EliteBooking and the facilitation fee retained by EliteBooking to compensate us for our services. You authorize EliteBooking to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on EliteBooking's services. You agree that your credit card will be charged by EliteBooking for the total reservation price. Upon submitting your reservation request you authorize EliteBooking to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
EliteBooking sometimes doesn't take payment, the card details requested are simply passed to the accommodation providers to secure and guarantee your booking. Your credit or debit card details may be used by some accommodation providers to carry out pre-authorisation checks. The details may also then be used by accommodation providers to take advance payment or a cancellation fee or no show fee, if applicable. If you have booked an advance purchase rate, the accommodation provider will be allowed to charge the entire amount of the booking to the credit/debit card upon receiving the confirmation of the booking. We will only ever ask you to provide us with your card details in a secure environment. You should never email your card details to us.
Where a pre-authorisation check has been attempted and the card details provided are shown to not have sufficient funds, or the pre-authorisation fails for any other reason, the accommodation providers and/or we will attempt to contact you in order that you can provide an alternative method of payment. Should you not respond to our emails within 48 hours accommodation providers reserve the right to cancel your booking and release your room for re-sale.
If you cancel, amend or change a booking.
You may modify or cancel your booking at any time prior to your arrival date through the Site.
Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change, like the deposite that will be taken within 48 hours from the day you receive your confirmation email address as mentioned earlier in the confirmation part.
If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the accommodation provider's cancellation or amendment policy, you will be charged a cancellation or amendment fee by the accommodation or other service provider. Further details of cancellation policy are set out in our email to you (if applicable) confirming your booking and are also shown on the hotel's room details page prior to you making a booking.
If, for whatsoever reason, you do not turn up at the accommodation on the arrival date stated on your booking confirmation email, without prior warning to EliteBooking ("a no show"), this shall be considered a cancellation. Accommodation providers may charge you a cancellation fee using the credit or debit card details that you provided to use when securing your booking, which we then pass on to our accommodation provider partners.
If you fail to arrive at your accommodation on time on the day of your reservation and do not tell the accommodation provider in advance, the accommodation provider may cancel the remaining days on your reservation and you may be charged a cancellation fee, please see details in the accommodation providers’ cancellation policy for details.
The accommodation provider’s cancellation policy will continue to apply even after your arrival at your hotel. So for example, should you decide to shorten the duration of your stay, such a request will be dealt with at the discretion of the accommodation provider, and not by us in our capacity as the booking agent. If you amend your booking in this way there may be a cancellation fee levied by the accommodation provider and you should refer to the provider’s cancellation policy for more details.
Cancellation and prepayment policies may vary per segment, product or service of each Trip. Please carefully read the fine print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
OUR RESPONSIBILITY FOR RESERVATIONS
EliteBooking professionally places reservations at selected hotels in accordance with instructions received from guests. In the unlikely event of an error between EliteBooking and a hotel chosen for accommodation that leads to a mistake or omission in the reservation of guest accommodation, EliteBooking will do its utmost to resolve the error and provide the required accommodation or, in agreement with the guest, comparable accommodation. EliteBooking’s liability is limited to the payment received for the accommodation booked via EliteBooking. EliteBooking’s liability does not extend to travel commitments or other costs.
We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: 1- Where the accommodation cannot be provided as booked due to circumstances beyond our control. 2- Where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. 3- Where you incur any loss or damage that relates to any business activity. 4- Where any loss or damage relates to any services which do not form part of our contract with you. If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury. All information on the EliteBooking website relating to accommodation advertised on the website including, but without limitation, details of the accommodation, the availability and/or price of the rooms/apartments, the facilities available at the accommodation, any accreditations the accommodation provider may hold and/or any details relating to any other services advertised on the website have been included on the website by accommodation and/or service providers who are independent businesses and are not agents or employees of EliteBooking. This information does not constitute any advice or recommendation given by EliteBooking shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements.
ACCOMMODATION PROVIDER FACILITIES
The availability of the facilities listed is under the direct control of the accommodation and as such EliteBooking cannot be held responsible if those facilities are not made available.
In particular, there is no advice or information from EliteBooking regarding the selection of accommodations.
USE OF THE WEBSITE
The User can freely visit the Website and use its functionality for personal, not commercial, use only. When doing a search in the search engine, making reservations, the user recognises and states that they are acting in a purely personal capacity.
While searching or processing reservations, the user uses the website by means of a non-exclusive and temporary license, granted for the time of the operation. This website allows the user to process, easily and directly, their requests without having to make an additional parallel connection to the website of the provider of the service the user is interested in booking.
The user is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the user through the Website and the use of the Service.
To be able to use the functions of the Website, the user must have an internet connection, which they must procure at their own expense from a reliable provider. EliteBooking is not liable for any damages to the user's hardware that may be caused, directly or indirectly, by the internet connection.
We may modify these terms and conditions at any time. You are expected to check this page from time to time to follow up with any changes we made.
We make updates on our websites regularly, and may change the content of the website.
The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video and any other content on the Website (the "Content") are the exclusive property of EliteBooking and its license holders.
The user is authorised to print and/or download the Content (including the T&C) only for personal use.
We take reasonable care to make sure that the content shared on the website is accurate and up to date, however there may be occasions when this is not possible, for instance, when a product/service provider changes product's rates or features, a period of time may elapse before we are notified of such a change and take action to edit and update the Website.
We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on the Sites at any time and without notice.